Refund policy
Effective 3 November 2026
Recora comes with a 7-day free trial with every feature and no card, so you can be sure before you pay. Because of that, payments aren't refunded.
At a glance
| Situation | Refund |
|---|---|
| Monthly or Yearly payment, first or renewal | Not refunded |
| A duplicate charge, or a charge made in error | Refunded in full |
| A renewal charged after you cancelled in time, because of a fault on our side | Refunded in full |
| We stop offering Recora, or remove something central to what you paid for | Unused part of your current period refunded |
Try before you pay
Sign in from the app to start the 7-day trial. Recording, the editor, export and captions all work during the trial, and nothing is charged unless you choose a plan.
Cancelling
Cancel any time in Manage billing on your account page. Nothing more is charged, and Recora stays unlocked until the end of the period you've already paid for. To avoid a renewal, cancel before the renewal date shown there.
If something's wrong with a charge
Email [support@your-domain] from your account's email address with the date of the charge. We reply within 2 business days. When a refund is due, Dodo Payments, our merchant of record, returns it to the original payment method, usually within 5–10 business days depending on your bank. Any tax charged is refunded with it.
Your legal rights
This policy doesn't limit any rights you have under consumer law. If you're in the EU or UK, you normally have a 14-day right to withdraw from an online purchase. For digital content you start using straight away, that right ends when you subscribe and agree at checkout to immediate access. Where the law in your country still requires a refund, we'll give one.